At Rockologist, we consider you as a good friend, and like a good friend we will maintain a good relationship even after the project has been completed long ago. Believe us, even till now we still keep in touch, warmly greet and exchange stories with our clients from 2016, and we really love doing that. The fact that we have been trusted to create works of art that our clients have used to witness their wondrous journey, really touched us deeply. And for us, maintaining that trust by still warmly greeting each other for years afterward, doesn’t feel like an exaggeration. In addition to maintaining good relations, we also have several after-sales services that can help you in several matters related to the jewelry you ordered from us, as follows;
Adjustment Service is a service where you can reapply rhodium layer on the jewelry (replating) and change the ring size (resizing). For replating you can change the rhodium color or stay with the same color as the initial color, and for resizing there is no limitation to the size you want to adjust. This Adjustment Service has the following conditions:
A buyback policy for handmade rings is usually hard to find yet Rockologist offers it just for our beloved customers with the following conditions:
We understand that sometimes you get bored with your jewelry design or you suddenly want to change its details because you were inspired by something, whatever the reason we always appreciate it. That’s why at Rockologist there is a service we call Revamp Work. Simply put, we can modify your Rockologist jewelry to your liking.
For example like;
We can do this service for an additional fee which will be calculated specifically by our Customer Assistant according to the modifications you want. We can’t promise we can do everything, but we can do almost anything.
Accidents do happen sometimes, and losing your Rockologist jewelry packaging or documents is one of the most upsetting accidents. You don’t have to worry, because at Rockologist you can get your jewelry packaging or documents back that may be lost or damaged, with the following conditions;
Those were all after-sales services from Rockologist to pamper you. In the future we may add other services that will make you feel even more satisfied because you have made a project at Rockologist. Feel free to contact our Customer Assistant on WhatsApp for more information about these services and how to send your jewelry to our office.
Follow our social media
© 2021 Rockologist. All rights reserved